Refund and Returns Policy

At PromedicDME, we want you to be fully satisfied with your purchase. If you are not completely happy with your product, we’re here to help.

✅ Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition you received it.

• The item must be in its original packaging.

• Your return must be initiated within 7 days of the delivery date.

• You must have the receipt or proof of purchase.

Note: Due to the nature of certain medical products (e.g., hygiene items, respiratory supplies, or any item marked as non-returnable), some items are not eligible for return for safety and regulatory reasons.

🚚 How to Return an Item

1. Email us at support@promedicdme.com with your order number and reason for return.

2. Once your return is approved, we will provide instructions and a return address.

3. Pack the item securely and ship it using a trackable shipping service.

Customer is responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).

💰 Refunds

Once your return is received and inspected, we will notify you via email. If approved:

• A refund will be issued to your original method of payment within 5–10 business days.

• If your return is not approved (e.g., damaged or opened product), we may send the item back to you without a refund.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

❌ Non-Returnable Items

• Opened or used medical products

• Personal care or hygiene-related items

• Items marked as “Final Sale”

• Customized or special order items

📞 Contact Us

If you have any questions about our return and refund policy, contact us at:

• Email: support@promedicdme.com

• Phone: Mobile: 925-750-0981
  Fax: 925-344-9742

• Hours: Monday – Friday
  9:30 am – 3:30pm
  Closed on all public holidays