How It Works

How It Works – Getting Your Medical Equipment with ProMedic DME

At ProMedic DME, we make accessing the medical equipment you need simple, fast, and stress-free. Whether you’re a patient, caregiver, or provider, here’s how our process works:

🩺 Step 1: Get a Prescription or Referral

To get started, your physician or healthcare provider must prescribe the necessary medical equipment. This ensures it’s tailored to your medical needs and qualifies for insurance coverage if applicable.

📄 Step 2: Submit Your Documentation

Send us your prescription and any supporting documents (like insurance info, ID, or clinical notes). You can submit these:

• Online through our secure portal

• By fax or email

• Or directly from your healthcare provider

🔍 Step 3: We Verify Your Coverage

Our team will:

• Contact your insurance provider

• Confirm eligibility and benefits

• Handle prior authorizations if required

We’ll keep you updated on any co-payments or out-of-pocket costs.

🛠️ Step 4: Equipment Preparation & Customization

Once approved, we:

• Prepare your equipment based on your prescription

• Customize it for fit and function (if needed)

• Ensure it’s safe, clean, and ready to use

🚚 Step 5: Delivery or Pickup

Choose your delivery method:

• Home Delivery: We ship or deliver it directly to your door

• Pickup: Visit our local store or office

Our team offers in-person setup assistance and guidance if needed.

📞 Step 6: Training & Support

We’ll show you how to use your equipment correctly and safely. Plus, we provide:

• User manuals and quick guides

• Ongoing support via phone or email

• Maintenance services and replacements (if covered)

🔁 Step 7: Reorders or Equipment Returns

For reusable items or recurring supplies:

• Easily schedule reorders

• We remind you when it’s time to refill or replace

• Returns and equipment pickup are available upon request

Questions? We’re Here to Help.

Contact us anytime for support, questions about your order, or assistance with insurance. At ProMedic DME, we’re committed to your comfort, care, and convenience.