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PAYMENT INFORMATION
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, HSA/FSA cards, and direct bank transfers. For insurance-covered equipment, we also process claims directly with your provider.
Can I pay using my HSA or FSA card?
Yes, many of our medical supplies and equipment are eligible for Health Savings Account (HSA) and Flexible Spending Account (FSA) payments.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to protect your personal and financial information.
Will I receive an invoice or receipt after purchase?
Yes, once your order is confirmed, you’ll automatically receive a detailed invoice via email. If you need a printed invoice or insurance documentation, we can provide that upon request.
What should I do if my payment fails?
If your payment doesn’t go through, please double-check your card details or try another method. You can also contact our support team for immediate assistance.
SHOPPING INFORMATION
Do I need an account to place an order?
No, you can shop as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and view your order history.
Can I modify or cancel my order after placing it?
Yes, orders can be modified or canceled within 2 hours of placement. After that, processing begins and changes may not be possible. Contact our support team as soon as possible.
Do you ship nationwide?
Yes, we ship medical equipment and supplies across the United States. Some items may have restrictions due to size or regulations.
Is local pickup available?
Currently, we do not offer local pickup. All orders are shipped directly to your doorstep with care and tracking.
What if I received a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the item. We’ll arrange a replacement or refund as quickly as possible.
